Privacy Policy — Verdant Naturals
Effective date: 2 September 2026 · Last updated: 30 September 2026
1. Who we are
Verdant Naturals ("we", "us") operates the Verdant Naturals app in India.
For any question about this policy or your personal data, contact info@verdantnatural.com.
Grievance Officer
- Email: info@verdantnatural.com
- We acknowledge complaints within [24 hours / 48 hours] and resolve them within [15 / 30] days.
2. What we collect
We only collect what the app needs to take and deliver an order.
You give us directly
| Data | Why |
|---|---|
| Name | Identifying your account and your orders |
| Email address | Sign-in, order confirmations, account recovery |
| Phone number | Delivery coordination |
| Profile photo (optional) | Shown in your account; supplied by Google if you sign in with Google |
| Delivery addresses — recipient details, street, city, state, pincode | Delivering your order |
| Product reviews and ratings you write | Shown publicly in the app next to the product |
| Support requests you send us | Answering you |
Created as you use the app
| Data | Why |
|---|---|
| Cart contents and wishlist | Saved so they persist across devices and sessions |
| Order history — items, quantities, prices, delivery address, order status | Fulfilling orders, order history, tax and accounting records |
| In-app notifications | Order updates and offers |
| Product views | Understanding which products are popular |
| Device push token | Sending order notifications to your device |
We do not collect
- Payment card, UPI or bank details. Cash on delivery is currently the only payment method; nothing is captured or stored by us.
- Precise device location or GPS. Addresses are typed by you.
- Contacts, photos, microphone or camera data.
- Any special category data (health, biometrics, religion, and so on).
3. How we use it
- To take, fulfil, deliver and support your orders
- To keep you signed in and secure your account
- To send order-status notifications, and promotional messages where you have not turned them off
- To display your reviews to other customers
- To understand which products are popular, in aggregate
- To meet tax, accounting and other legal obligations
We do not sell your personal data. We do not use it for advertising profiling or share it with advertisers.
4. Legal basis
We process your data because it is necessary to perform the contract you enter when you place an order, to comply with legal obligations (chiefly tax and accounting record-keeping), and — for promotional messages and optional features — on the basis of the consent you give, which you can withdraw at any time.
5. Who else processes your data
We use these service providers. They act on our instructions and do not use your data for their own purposes.
| Provider | Role | Data involved |
|---|---|---|
| Supabase | Application database, authentication, file storage | All account and order data |
| Google (Google Sign-In) | Optional sign-in | Name, email, profile photo |
| Firebase Cloud Messaging (Google) | Push notifications | Device push token |
| Delivering orders | Recipient name, phone, delivery address |
Some of these providers store or process data outside India. Where that happens, transfers are made in line with applicable Indian law. Our database is hosted in India.
6. How long we keep it
- Account data (profile, addresses, cart, wishlist, notifications): while your account is open.
- Order records: retained after account deletion. Indian tax and accounting rules require us to keep transaction records, and our order records cannot be detached from the account that placed them. See the Account Deletion Policy for exactly what survives deletion and in what form.
- Reviews: deleted with your account.
- Product view analytics: retained after account deletion, but permanently disconnected from you.
7. Your rights
Under the Digital Personal Data Protection Act, 2023 you may:
- Access the personal data we hold about you
- Correct anything inaccurate — you can edit your name, phone and addresses in the app at any time
- Erase your account and personal data (see the Account Deletion Policy)
- Withdraw consent — turn off promotional notifications in Settings, or in your device settings
- Nominate someone to exercise your rights if you die or become incapacitated
- Complain to the Grievance Officer above, and then to the Data Protection Board of India if you are not satisfied
To exercise any of these, email info@verdantnatural.com from your registered email address. We respond within 30 days.
8. Security
Data is stored in Supabase with row-level security so your account, addresses, cart, wishlist, orders and notifications are readable only by you. Traffic between the app and our servers is encrypted in transit. Passwords are hashed by Supabase Auth and are never visible to us.
No system is perfectly secure. If a breach affects your personal data we will notify you and the Data Protection Board of India as the law requires.
9. Children
The app is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has created an account, contact info@verdantnatural.com and we will delete it.
10. Changes
We will post any change here and update the date above. Significant changes will be notified in the app.
11. Contact
Verdant Naturals
info@verdantnatural.com · +91 7891011647